Q. What if I forget my login and password for the tracking web site?
A. Click the “forgot password” icon on the login page. You will be prompted to input the email address used when your account was set up. Press the “Reset Password” button. Once you have sent the request, password reset instructions will be emailed to you.
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Q. Can I change my service plan?
A. Contact your dealer for more information on service plan upgrades.
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Q. Is this a satellite-based vehicle tracking system?
A. Yes, meaning, the tracking unit determines its location from Satellite signals.
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Q. How accurate is the location?
A. The Optimum Tracking mapping system uses the nation’s GPS satellite system to locate a vehicle from ten to within a few hundred feet of its actual location. Accuracy can be affected by a number of factors including weather, trees, tall buildings, and the amount of viewable sky. The position is calculated using latitude and longitude, and is only an estimate.
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Q. What type of mapping does Optimum Tracking use?
A.Optimum Tracking uses Google mapping which includes a standard map, satellite, and hybrid (lays map over satellite image).
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Q. Does the device need to be recharged at any time after it is installed?
A. No, the device is powered by the vehicle and never needs to be charged after it is installed.
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Q. What happens if the device is unplugged from the vehicle?
A. The device will not operate if it is removed.
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Q. Can I create a custom report?
A. Yes, you can export reports to a .csv file (excel document, word document, etc.)
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Q. Can I receive email alerts for speeding vehicles or other triggers?
A. Yes, you can configure the system to send email or text message notifications for speed alerts, zone alerts, and low battery notifications. Simply click on the “notifications” tab and follow the simple instructions.
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Q. Why does my history report indicate multiple events during the same time and location?
A. This is due to loss of GPRS and/or GPS communications, which is typically caused by your vehicle moving into a covered area, such as a garage or tunnel. These events have been stored in the device and are delivered to the web site once communication is restored, and will report the time and location of its last know location.
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Q. How long does the “Track Now” function report?
A. Track Now reports events every 5 minutes for one hour.
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Q. My tracking unit has stopped reporting. What should I do?
A. Contact your installing dealer.
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